Privacy Policy
What We Collect & Why
When you visit our website, book a demo, enrol in a course or communicate with us, we may collect information such as:
-
Parent/guardian name, email address and phone number
-
City and other information voluntarily provided by you
-
Child’s name, age and relevant learning information
-
Payment and transaction information
-
Information provided through enquiries, feedback or reviews
-
Audio/video recordings created during online classes, where applicable
-
Website usage information such as cookies, device information and IP address
We use this information to provide and manage ROOK classes, process enrolments and payments, communicate with parents, understand student learning needs, provide feedback, improve our curriculum and services, and provide customer support.
Where permitted, we may also send relevant updates or marketing communications.
We do not sell your personal information.
Children, Classes & Recordings
ROOK provides educational services to children. We collect and process a child’s information with the involvement and consent of their parent or legal guardian.
Information shared during classes is used primarily for teaching, feedback and administration.
ROOK may record online classes where necessary for educational, quality, support or other legitimate purposes. Recordings are handled with reasonable safeguards and will not be publicly published by ROOK without appropriate permission.
As stated in our course policies, class recordings are generally provided only where a student has received prior approval for missing a session.
Data Protection, Sharing & Your Rights
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. However, no online system can be guaranteed to be completely secure.
We may share necessary information with trusted service providers who help us operate ROOK, including payment processors, technology providers and communication platforms. We may also disclose information where required by law or where necessary to protect the rights, safety or security of ROOK, our students or others.
Our website may use cookies and similar technologies to improve functionality, understand website usage and support marketing activities. Third-party platforms we use may independently collect information according to their own privacy policies.
Subject to applicable law, parents and users may request access to, correction of, or deletion of personal information held by ROOK, or withdraw consent where applicable.
For privacy-related questions or requests, please contact ROOK through the contact details provided on our website.